Frequently asked questions
Are ther changes to entering the venue?
To ensure social distancing and the safety of staff and patrons, entry to the foyer and theatre will be directed via signage, floor markings, bollards and staff. Designated separate entry and exit points will always be clearly signed and monitored by staff. WUCAC staff will be on hand to answer any patron queries and to assist with patron movement throughout the building.
How will I maintain social distancing at WUCAC?
How will WUCAC be managing contact tracing?
In line with COVID Safe requirements, WUCAC has introduced a new system of gathering the contact details of all patrons at the time of booking via the TryBooking website. Whether booking online or at the Box Office all bookers will be required to provide contact details for themselves and their guests prior to completing their transaction.
What hygiene facilities will be in place?
Under it's COVID Safe Plan WUCAC is ensuring more frequent and intense cleaning of all facilities within its venue. Patrons will have regular access to sanitiser and WUCAC is encouraging contactless interactions and payment wherever possible. Limited numbers in the lift and bathroom facilities at any given time will be monitored by WUCAC staff.
Do I need to stay in my seat once inside the theatre?
Patrons are strongly encouraged to stay in their selected seats once inside the theatre and must maintain a distance of 1.5m from other groups when exiting the theatre for interval or at the end of the performance.
Will I be able to purchase food and drink whilst at WUCAC?
Our kiosk will be open for session times with strict guidelines around queuing and contactless payment strongly encouraged. Masks may be removed to eat and drink as required but please refit them as often as possible. Please take your rubbish with you when you leave. Bins are available at each exit.